COVID-19 UPDATE

Dear Young Smiles Families,

On behalf of our entire dental team, we'd like to take a moment to say thank you again for your loyalty and support. We are happy to inform you that the California Department of Public Health has lifted their restrictions concerning dental offices and we have reopened our practice.

We are now prepared to welcome all of you back into our office (after proper screening, of course!). We want to continue to bring you the highest service and convenience you need, even if it may look a little different than it has in the past. We know that many of you are eager to get back to normal operations, and we are too!

It really can't be said enough—your health, and the health of our employees, are our top priority. Every decision we make is through that lens. We want to be sure the approach we are taking to reopen is thoughtful, and that we are creating a dental environment that is safe for everyone. Cavities, gingivitis, infections, tartar, and fractured teeth wait for no one unfortunately. Now that schools have very flexible schedules, there’s no time like the present to have your children’s dental needs taken care of!

How will Dental Appointments be Scheduled?

We are aware many patients are overdue for their appointments, and we will try to get patients in as soon as possible. We will be contacting you to check in on you and see how you are doing. We will do our best to allow greater time between patients to reduce waiting times for you, and of course to reduce the number of patients in the office at any one time. Due to the Alameda Health Department and CDC recommendations, our waiting room and play area are currently closed. Please plan to wait for your children outside in our courtyard or in the comfort of your vehicle. We will call and let you know when they are finished with their appointment!

What are some new office protocols?

We take pride that in our dental office the application of the strictest, evidenced-based universal infection control measures have always been a top priority and we will continue to follow the latest recommendations from the Centers for Disease Control. Since we opened our practice back in 2001, our doctors and dental assistants have always worn masks, gloves, and face shields, wiped down treatment area surfaces with disinfectant, and thoroughly sterilized our instruments. In our effort to reduce the spread of COVID-19 and increase patient and staff safety even further, we have implemented some new protocols as well:

  • For now, patients will be scheduled for dental appointments between 9am and 5pm, though staff will be available for phone calls at 8am.
  • All patients will have a short phone interview as your appointment is confirmed.
  • Please arrive with a mask or face covering, including your child if they are four or older. Due to PPE shortages, we will not be able to provide you with a mask at this time.
  • When you arrive, we will reconfirm that you do not have any cold, flu or allergy symptoms (allergy symptoms may mimic flu symptoms)
  • We will take everyone’s temperature with a ‘no touch’ thermometer.
  • We request that you use the hand sanitizer in the reception area upon entering the office, and we encourage frequent handwashing.
  • We may ask your children to use a preprocedural mouth rinse (Peroxyl 1.5% hydrogen peroxide) as recommended by the American Dental Association.
  • To continue with social distancing recommendations, we politely request that only the patient enter the back office treatment area for dental appointments. We appreciate your understanding, and yes, we will make exceptions for very little kids.

We're making updates to our office and the way we serve you to help keep everyone healthy. Some of those updates include:

  • Conducting daily health screenings of our employees
  • Taking steps to allow for social distancing of six feet or more, including limiting the number of employees and customers in the office
  • Frequent wipe-downs of commonly accessed surfaces including countertops, door handles, prize machines, etc.
  • The installation of a new office-wide air filtration and aerosol removal unit known as “Needlepoint Bipolar Ionization”
  • “Fogging” critical areas such as the bathroom with hospital grade disinfectant in addition to our normal sanitation protocols.

Again, thank you for your continued loyalty and for continuing to entrust your children’s dental care to our experienced team. We sincerely appreciate you and very much look forward to welcoming you back into our practice. Keep up the brushing and flossing!